Terms of use

Scope and operator

These terms describe the rules for the website and related account, information and contact features of ClinicPeek. The operator is the company identified below. They address visitors and people using an account or provider workspace. Where these terms are to form part of a contract, we make them available before that contract is concluded. Visiting a freely accessible page does not create a payment obligation.

Individually agreed services and expressly incorporated special terms take priority for their subject matter. Mandatory statutory rights remain unaffected. You may save this version using your browser’s print function.

Version: 7 October 2026

What the platform provides

The platform helps you find published information, compare options and contact providers or the operator. Available features depend on the project and the agreed service scope. Researched information, provider-confirmed details and commercial services are treated separately.

A listing, approval or paid package does not by itself constitute an endorsement, quality guarantee or promise of a particular result. Before deciding, confirm material details directly with the provider. This does not remove our own contractual or statutory obligations.

Accounts, authority and security

Provide accurate and current account details. Use an organisation’s account only within your authority to represent or manage it; we may request reasonable evidence. Registration alone does not grant control of another party’s listings. Management rights are assigned after review, and some functions require a verified email address.

Keep credentials confidential, grant team access only to authorised people and notify us of suspected unauthorised access. You are responsible for use you initiate to the extent legally attributable to you. Creating an account requires adulthood and the necessary legal capacity; public information can be read without an account.

Enquiries and provider contracts

A submitted message is initially a request for contact. It does not confirm an appointment, booking, purchase or acceptance of an offer. A response within a specified time is owed only if expressly agreed. Use forms for their stated purpose and send only necessary information.

Unless expressly agreed otherwise for a particular service, contracts for a provider’s services or goods are concluded directly between you and that provider. The provider is responsible for its offer, advice, delivery, billing and required permissions. Services supplied by the platform operator are described separately.

Clinic information

Clinic profiles and treatment articles provide general information and help prepare a conversation. They do not replace an individual examination, diagnosis or medical advice. Suitability, risks, alternatives and treatment are assessed by the relevant medical professionals with you. The platform is not an emergency service.

Do not include clinical records, medical documents or a detailed medical history in an initial general enquiry. Agree an appropriate channel with the clinic. Clinics must state qualifications, services and prices truthfully and comply with applicable professional and advertising rules.

Acceptable use

Use the platform lawfully and respectfully. Misleading information, impersonation, spam, malicious software, unauthorised access and bypassing security or access restrictions are prohibited. Do not submit unlawful, discriminatory, threatening or rights-infringing content.

Automated access must not disrupt the service, bypass safeguards or collect private data. Uses permitted by law remain unaffected. Do not repurpose contact information for unsolicited marketing or personal contact lists.

Your content and permissions

You retain rights to your text, images, logos and other material. Submit only content you may publish, including necessary permissions from creators and depicted people. Keep information accurate and current, updating material changes in your workspace or notifying us.

To provide the agreed platform features, you grant a non-exclusive licence to store, technically adapt and display submitted content within its intended scope. This licence is limited to the platform purpose and necessary duration. Technical changes must not make content misleading. Public use ends when content is removed unless a statutory duty or separate agreement requires otherwise; necessary backups and lawful retention remain possible.

Review, corrections and restrictions

We may review content and management authority, ask questions before publication and request corrections. Review is not comprehensive professional or legal certification. Credible indications of errors, missing rights, unlawful activity or security risks may require withholding, correcting or removing affected content and limiting relevant access.

Measures should be proportionate to the nature, seriousness and repetition of the issue. Where possible and lawful, we explain reasons and next steps to affected account holders. Urgent legal or security risks may require immediate action. Request reconsideration through the contact form and provide relevant information. Statutory complaint and judicial remedies remain available.

Paid services and consumer rights

Payment is owed only when you order an expressly paid service. Before contracting, we disclose service scope, price, billing period and any term, renewal and cancellation rules. The specific offer and incorporated terms govern the order. Creating an account alone does not order a paid package.

Fees do not guarantee a number of views, enquiries, customers, sales or other outcomes. These terms do not restrict statutory consumer, warranty or withdrawal rights. Where a statutory right of withdrawal applies, the required information is provided separately for the relevant order. Early performance or loss of that right requires the declarations required by law.

Availability and development

We operate the platform with reasonable care. Maintenance, technical faults and security measures may temporarily limit features. Uninterrupted access or a particular response time is promised only where expressly agreed.

Features may develop over time. For contractually promised services, applicable modification, notification and warranty duties remain binding. A general reservation to make changes does not itself justify materially restricting an owed service.

External websites and platform rights

External links lead to independent operators. Their terms and privacy information apply there. Linking does not by itself make third-party content ours; our own statutory duties to review and act remain unaffected.

Platform design, software and original editorial material are protected where rights exist. You may access them for intended personal use and use them as permitted by law. Further commercial copying or republication requires permission. Rights in your own content are addressed in the content permissions section.

Privacy and communications

The project’s privacy page explains personal-data processing, actual features, recipients, retention and rights. Required consents are requested separately; using the platform is not blanket consent to optional analytics or marketing.

Account communications may concern security, enquiries or contracted services. They do not sign you up to advertising. Submit privacy requests through the contact route on the privacy page.

Ending use and closing accounts

You may stop using public pages at any time and request account closure through the relevant contact channel. Closing an account does not automatically cancel a paid contract; disclosed cancellation terms and your statutory rights apply.

Serious or repeated breaches may justify restricting relevant access or ending a contract for good cause to the extent legally permitted. Where appropriate, notice and an opportunity to remedy precede action. Accrued payment claims, valid refunds and statutory retention are handled under applicable rules. Account removal does not automatically remove independently researched, lawfully published information.

Responsibility and liability

We are liable under applicable law. These terms neither exclude nor limit liability for intentional wrongdoing, gross negligence, injury to life, body or health, or other mandatory liability. Statutory rights for defective or unperformed services remain intact.

Where applicable law permits, liability for ordinary negligence in breaching essential contractual duties is limited to foreseeable loss typical of the contract when concluded. Essential duties enable proper performance and may ordinarily be relied upon. Any limitation for other ordinarily negligent breaches applies only as legally permitted. Mandatory law providing greater protection takes priority. Responsibility for provider services follows the relevant contracts and law.

Changes to these terms

We may revise these terms when features, legal requirements or actual services change. This page states the version date. Changes to existing contracts take effect only under applicable legal requirements and valid contractual arrangements.

We give affected account holders timely notice of material changes where required and obtain consent where necessary. Silence or continued browsing of public pages does not automatically accept new payment obligations or reduced existing contractual rights.

Applicable law and disputes

The law applicable under the relevant statutory rules governs. Any choice of law agreed for a specific service must not deprive you of mandatory protection. Applicable consumer rights and statutory jurisdictions remain available. These general terms do not impose an exclusive court for every country.

If a provision is invalid, applicable law determines the consequences; it is not automatically replaced by the provision economically most favourable to us. Contact us with the relevant project, account or matter for a specific concern. Statutory remedies and access to competent courts remain unaffected.